... This review is not about the product. We have two first generation Ceiva frames that still work. The technical model of managing pictures in a frame at a location that has power and telephone but no Internet connection is unique and works well.
This review is about Ceiva, the company.
We purchased these frames as charter subscribers from Ceiva when they were a fledgling company. As a promotion, we paid 3 times the annual rate for lifetime subscriptions. This was a good deal for us and good word of mouth advertising for Ceiva. The promotion was only offered for a few months, limiting Ceiva's financial liability.
In the intervening years, Ceiva posted a policy on their site defining "lifetime" as the life of the device or seven years. This limitation was not disclosed in the original offer and the only email I have received from them has been monthly newsletters: a marketing brochure.
When I noticed our lifetime subscriptions soon expire, I contacted their customer support. After working my way up to the manager of customer service, he denied my request to honor the original deal. He did offer me a discount on buying new, current product. In other words, he tried to turn a significant customer service incident into a sales opportunity.
The product provides a unique solution but considering the subscription cost, it is very expensive. Since it would have cost Ceiva so little to honor the few lifetime subscribers they have, I can only infer that their business model is not working and they are desperate for new revenue. Since the product relies on the services Ceiva provides later, my recommendation is to steer away from this company.
Instead, buy another product; spend a dollar a month and mail grandma an SD card. She can learn to change it. ...
Check Amazon Price and Read More Reviews on CEIVA 7-inch Digital Photo Frame with Card Reader
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